Preseem Video from ISPAmerica 2026
In this interview, Dan discusses how Preseem helps wireless and fiber operators worldwide improve network quality of experience and streamline operations. The conversation covers how AI is being integrated into customer support roles to help non-technical staff handle complex tasks more effectively. Dan shares insights on current market trends for 2026, emphasizing AI’s natural application in customer support while noting caution around financial applications due to AI’s tendency to hallucinate data. The discussion highlights Preseem’s vision of enabling operators to hire people-focused rather than purely technical staff for support roles, transforming team dynamics through AI augmentation.
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