customer service

Takeaways for the customer from Tech Support

I have been in the ISP industry for close to thirty years now. One thing that has changed very little is the customer side of technical support. What I mean by this is, no matter if it is dial-up or fiber optic, customers will still have issues. They will still need to occasionally call their ISP for support in one fashion or another. This article is to hammer home how you the customer should always have something positive they walk away with, even...