voip

The ever-evolving service provider

Some of you may have noticed a subtle difference in the title. In many of my previous posts and articles, wISP was written as WISP. Note the capitalization of W. This represents a shift from Wireless Internet Service Providers (WISPs) becoming a more hybrid approach to service delivery. What does this mean? Are Wireless providers going away? Read on, dear reader.

Mainly due to government definitions of what broadband is, speeds being delivered by service providers are being increased. In 2015 the FCC defined broadband as a download of 25 megs and an upload of 3 megs. Several wireless equipment manufacturers were able to come out with new point-to-multipoint radios in unlicensed and 3.65 frequencies to meet this demand.

Fast forward to the “Covid years.” Demand for broadband increased. Working from home has become more mainstream than it ever has. This is the time many WISPs shined. These operators could service up new areas and increase bandwidth in existing coverage areas quickly. As with many governmental dealings,

What does this mean for the wISP? wISPs will be transforming into an overall service provider to satisfy several needs and regulations. Delivery speed will be the number one focus on all new build-outs. Many politicians and government regulators are already suggesting a 100 meg service tier.

So how are wISPs evolving? Let’s jump into it.

Automation
Automation saves money. Saving money allows for more devliery devices, whether they be Access Points, OLTs, or switches). Automation makes customer interaction faster and more efficient. From signups to support ques, automation is becoming the key to optimizing these interactions. Companies like SBR Consulting LLC provide automation. Other companies like RemoteWinbox can automate managing your large Mikrotik network.

Add on services and vertical markets.
Most government grants require you to provide Voice as part of your offerings. Why not let companies like Atheral take this load off you. You can then concentrate on acquiring customers. Video services like Realchoice can make sense if your network supports their unique data demands.

Network Quality of Service
Modern access customers are demanding. Technology is always evolving, and so are data flows. Preseem and Cambium QOE are two companies that can apply policies to flows and data endpoints as well as other traffic manipulation. This allows you to optimize your network. Latency sensitive items such as VOIP can benefit from a QOS/QOE soluiion.

High-Speed multipoint wireless
Fiber takes time to build and is costly. Wireless makes sense in so many places. 802.11-based systems are still a viable option for rural and less dense areas. However, MU-MIMO systems from the likes of Tarana and Cambium Medusa are the next generation of fixed wireless systems delivering higher bandwidth. LTE players such as Nokia have solutions for the growing wISP.

Hybrid Networks
As customer demands increase, there have to be bigger pipes pushing bandwidth to the towers and aggregation points. Licensed links are pushing more and more bandwidth. Fiber-fed towers are also becoming a thing. This means the wISP is possibly building their own fiber infrastructure to support the gigabit and muti-gigabit clusters being installed on towers. One natural progression is , as the provider passes homes, it makes sense to use strands to provide some sort of Fiber To The Home (FTTH). This is an easier cost to absorb as it can be both revenue generating and business supporting at the same time.

Peering and Interconneciton
Internet customers tend to consume much of the same data repeatedly. Pulling this from geographically close locations speeds up the customer experience while reducing latency. Internet Exchange Points (IXPSs) bring more resiliency to a fragile Internet. Companies like FD-IX and Ohio-IX are independent exchange points.

these are just a few things the xISP (wISP, fISP, etc.) can look into to migrate their networks to the next level. Many of them mentioned are at WISPAPALOOZA 2022 in Las Vegas this week.

WISPs: IPv6 is the answer to some of your issues

Many Wireless Internet Service Providers (WISPs), especially newer startups, struggle with nat issues and having enough public Ip addresses to go around. Invariably, you start running into double nat issues pretty quickly. Then you get the dreaded gamer call:

Many times they don’t know why they are even calling. They just know the magic box is saying this is bad. This is related to how many layers of nat between your edge and them. Many times you are natting at the edge, then you are natting at the customer router. If you have multiple customers behind the same nat at the edge this compounds it even more.

So what is the fix? Give the customer public addresses. But IPv4 is hard to get! I didn’t say IPV4 I said public addresses. IPv6 is a public address. When given the choice between v4 and v6 most modern streaming and gaming platforms will prefer v6. Xbox has supported a protocol called Teredo for a long time. You can learn all about Teredo in this PDF. Basically, it is a tunnel in which the Xbox speaks ipv6 over the tunnel. The ISP does not have to support v6, which does away with the above-mentioned nat issues.

Great! I don’t have to worry about IPv6, Microsoft has it taken care of for me. There are two problems with this statement. Problem number one. There are more companies out there than Microsoft. Sony Playstation Online, Apple gaming, and Steam are just a few. Second, you have overhead of tunnels. In the world of who can pull the joystick quicker, milliseconds count. You don’t want them wasted in tunnel overhead. Plus, v6 is beneficial for other service such as Netflix.

Any other service that runs into port issues behind nat can be solved with Ipv6, This can be voip, cameras, and other type services. This is providing the product or service supports v6 addresses.

So what is an ISP to do?
Awhile back I put together a resource guide for ISPs. You can find it at https://blog.j2sw.com/networking/ipv6/ipv6-planning-and-implementation-resources-for-the-xisp/

Podcast: Atheral, VOIP and communication “stuff”

Recently I sat down and did a podcast with Daniel White of Atheral (https://atheral.co/). We talked about how WISPS can use VOIP to prevent overbuilding, Unified communications, and some of the forms and procedures for getting started with VOIP.

If you want to contact Atheral about their products you can do so at the following:

Web: https://atheral.co/
Book A demo: https://calendly.com/atheralsales/prtdemo
e-mail or Phone: https://atheral.co/contact

 

VOIP and Telephone service

Lately, I have had folks asking about telephone service and who I recommend.  Many questions stem from people working from home and cell phones have weak signals or battery life is an issue after a day of calls.

We have relationships with two different companies
Atheral
https://atheral.co/

TrueIp Solutions
https://www.trueipsolutions.com/

if you need voice or unified communications check both of these out.  Tell them Justin sent you.

Sponsored Post: Atheral voice solutions

Founded by two telecommunications veterans in 2018, Atheral is building customer-centric white- label and wholesale cloud solutions for Internet Service Providers that decrease end-user churn and increase profitability while being geo-redundant, highly available, and scalable. We focus on redefining technology in the cloud to minimize capital expenses while providing a predictable operating cost.

Atheral’s core white-label Voice over Internet Protocol (VoIP) platform is simple, flexible, and feature- rich with unique US-based support resources. Atheral is the only white-label VoIP wholesaler that focuses on WISPs while providing a customized branded experience for their end-users. Pricing, just like our platform, is feature-rich and straightforward:

  • Unlimited local and long-distance calling in the United States, Mexico, and Canada
  • One telephone number per user and e911 registration
  • Branded customer-facing documentation
  • 140+ Softswitch features
  • Our companion Android and IOS softphone app

Why should a WISP care about VoIP?

  • Government Funded Competition – Offering VoIP with your awesome broadband experience protects your ISP from being overbuilt by government-funded competitors or enables you to apply for government funding to expand your coverage area.
  • Customer Stickiness – Customers that purchase value-added services are more likely to stay customers, especially when they are satisfied with those services.
  • High Margin – While phone service in the home may be declining, VoIP is growing by leaps and bounds in the business community with the VoIP industry seeing ~21% annual growth through 2025. All those added users equal high margin for you – the average VoIP reseller sees margins in the 40%-65% range.

Visit https://atheral.com or e-mail info@atheral.com